My Utilities

Important City Forms:

Apply for Services (Electric and/or Water & Sewer) HERE.
Apply to Disconnect Existing Services HERE.
Apply for Budget Billing HERE.
Apply for Special Payment Arrangements HERE.

How to pay your Electricity bill:

In person, at City Hall (275 Fitzroy Street). We accept cash, cheque, debit, and credit cards at the desk on the first floor; a drop box is also located by the front door where you can leave a cheque (please do not put cash in the drop box).
Via pre-authorized payments by signing up through the online portal.
At most financial institutions (service fees may apply)
Via online/telephone banking through your financial institution

If paying by cheque, please make cheques payable to the City of Summerside and print your account number on the back of the cheque.

To inquire about your account balance, please call 902-432-1230 during City Hall office hours.

Budget Billing:

Budget Billing is available to any customer that has at least twelve months of electrical service through the City of Summerside. If you are interested in Budget Billing, please complete the Budget Billing Application.

Utility Collection Process:

The City of Summerside Council has adopted a collections policy to ensure the timely collection of outstanding accounts.
The City appreciates that by far, the vast majority of residents and business owners pay their accounts on time, and in full. However, in cases where payment obligations are not met, the City may disconnect services.

The following timeline and notifications will be followed prior to disconnection. This timeline is also listed in the application form when signing up for a utility account:

For accounts with a past due amount greater than 10 days, the customer is notified in writing that they have 14 days to either make a payment in full, or to make payment arrangements.
If after the 14 days have expired and no payment or payment arrangement has been made, the customer is again notified in writing that their account has been classified "Disconnection Pending." Payment or payment arrangements must be made within 14 days.
If after the second notice period elapses and there is still no payment or payment arrangement made, the account will be scheduled for immediate disconnection.

If customers are not able to make payment in full, they will be expected to comply with a payment arrangement, the terms of which will be approved by the City. An arrangement may include an obligation to prepay an amount in advance, for anticipated service costs in the immediate future, for example up to 15-30 days.

If a payment arrangement is not adhered to and the City has not been notified of a payment being missed, disconnection will take place without further notice.

For customers who are tenants of a property and are responsible to have the utilities in their name, please be advised that the landlord may be notified if your account becomes in arrears.

While the City makes every reasonable effort to deliver such notice (including registered mail), non-receipt of such notice will not cause deferral of the scheduled cut-off.

For more information, please contact: [email protected]

Related City Documents: